Privacy Policy

Last Updated: October 26, 2023

Your trust is our most important asset. We are committed to protecting your privacy. This policy explains what information we collect and how we use it to provide and improve our services. Your health data is used to personalize your experience and is never sold.

Detailed Policy Information

1. Information We Collect

To provide you with personalized wellness insights and a seamless experience, Akashic Well collects various types of information:

Account Data: Information you provide when creating an account, such as your name, email address, date of birth (to confirm you are 18+), and a secure password.
User-Provided Health Information: Details you voluntarily share about your health, lifestyle, and wellness goals. This may include dietary preferences, exercise routines, sleep patterns, stress levels, and historical health data. This data is critical for personalizing your recommendations.
Wearable Device Data: If you choose to connect third-party wearable devices (e.g., fitness trackers, smartwatches), we may collect data points such as heart rate, activity levels, sleep stages, and other biometric information as authorized by you.
Website Usage Data (Cookies & Analytics): We automatically collect information about your interaction with our platform, including IP address, browser type, operating system, referring URLs, pages viewed, and time spent. This helps us improve our service and user experience. We use cookies and similar technologies for functionality, analytics, and advertising.

2. How We Use Your Information

Your data enables us to offer a truly personalized and beneficial wellness journey:

To Personalize Recommendations: Your health data and preferences are used by our AI to generate tailored lifestyle upgrades, content suggestions, and product recommendations specifically for you.
To Communicate with You: We use your contact information to send you important updates about your account, service changes, and, if you opt-in, personalized wellness newsletters and promotional materials.
For Research & Development: We analyze aggregated and anonymized data to understand wellness trends, improve our algorithms, develop new features, and enhance the overall effectiveness of Akashic Well. This data cannot be traced back to individual users.
To Ensure Security and Prevent Fraud: We use information to protect our platform and users from fraudulent activities and to maintain the integrity of our services.

Akashic Well treats your personal and health data with the utmost care. We do not sell your personal data to third parties. We may share information in limited circumstances:

With Trusted Service Providers: We engage third-party companies to perform services on our behalf (e.g., cloud hosting, analytics, email delivery). These providers are contractual bound to protect your data and are only permitted to use it as necessary to perform their services for us.
For Legal Reasons: We may disclose your information if required by law, court order, or governmental regulation, or if we believe it is necessary to protect the rights, property, or safety of Akashic Well, our users, or the public.
Anonymized Data for Trends: We may share aggregated and anonymized data about general wellness trends with partners or the public. This data will never identify you individually.

4. Data Security

Akashic Well employs robust security measures to protect your health data and personal information:

Encryption: All data transmitted between your device and our servers, as well as data at rest, is secured using industry-standard encryption protocols (e.g., TLS/SSL).
Access Controls: Access to your personal data by our employees and service providers is strictly limited to those who have a legitimate business need and are subject to confidentiality obligations.
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
Health Data Security Best Practices: We adhere to principles inspired by HIPAA and other relevant standards for protecting sensitive health information, ensuring your most personal data is handled with exceptional care.

5. Your Rights & Choices

You have control over your personal data with Akashic Well:

Access & Correction: You can access and update most of your personal and health information directly through your account settings.
Deletion: You can request the deletion of your account and personal data by contacting us. Please note that some data may be retained for legal or operational purposes.
Opt-Out of Marketing: You can opt-out of receiving promotional emails from us at any time by following the unsubscribe instructions included in those emails.
Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.

6. Children's Privacy

Akashic Well is designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

7. Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please contact our Data Protection Officer:

Email: [email protected]
Address: Akashic Well, 1478 Cedarwood Lane, Suite 201, Austin, TX, 78704, US